Return/Exchange Policy for Non-Supplement Products and Membership Refunds

Updated 07/19/19

 

Elements of Empowerment Digital Products and Membership Refunds Return/Refund Policy

We strongly believe in our services and want you to be fully satisfied with your membership with us. This is the reason for the Elements of Empowerment Weight Loss 100% Satisfaction Guarantee.

 

If you cancel your monthly membership subscription within 7 days of signing up (during the free experience period), you will not incur any fees associated with the membership. This guarantee does not apply to purchases for access to Libraries, products, or any other programs or plans other than the Elements of Empowerment Lifestyle monthly membership.  

 

100% Satisfaction Guarantee-What it is:

We want you to feel confident that Elements of Empowerment provides you everything that we say we will. If you do not feel as though we came through on our promise on your membership enrollment, simply send an email to info@elementsofempowerment.ca and we will be happy to refund your initial membership fee if the conditions below are met.

 

100% Satisfaction Guarantee-What it is not:

The satisfaction guarantee is not your scapegoat for not using the program. Harsh? Maybe, but it is our personal belief that when you financially invest in yourself, you are far more likely to utilize the tools available to you. Our tools have been developed to enable you to take control of your lifestyle, mentality and, ultimately, your self-confidence. We have developed a system to educate YOU to create sustainable results - but the first step starts with you. 

 

Policy

Elements of Empowerment will process refunds for your initial membership fee in accordance with the restrictions below. Although we strive to minimize process times, refunds may take more than one week for us to process once we receive all required information. Restrictions regarding returns of other items are provided below as well.

 

  1. To be considered for a refund, you must submit your request within 7 days of enrollment in the Elements of Empowerment monthly membership. To request a refund, please email info@Elementsofempowerment.ca. Once the refund request is approved, in all cases, refunds will be made ONLY via the original form of payment. Please note that it may take up to two (2) billing cycles for the refund credit to appear on your statement. 

 

2. eBook, instant downloads, unlimited (i.e. Lifetime) access & Custom Meal Plan/Workout Plan purchases are non-refundable. All sales of these items are final.

 

  1. All event ticket sales are final. Tickets purchased for a Elements of Empowerment event may not be returned or exchanged for a full or partial refund.

 

  1. Apparel purchased directly from Elements of Empowerment may be exchanged or returned for Elements of Empowerment store credit only. The apparel item(s) must be in “new” condition including in an unworn and unwashed condition, and all original tags and labels must be attached to the item(s). To request a store credit or exchange of apparel, please email support@Elements of Empowerment.com within 7 days of receipt of the apparel. Please note that you must provide the original packing slip before we will consider providing you with store credit or an exchange of apparel. The apparel must be received by us at the address we provide in response to your e-mail before any store credit or exchange is provided. It is your sole responsibility to pay for return shipping costs, and we recommend that you purchase tracking information for your own insurance. If the apparel is not received by us, then we will not provide store credit or an exchange. 

 

 

6. Dietary Supplement refund requests will only be considered as provided in our return policy on Supplements, which is incorporated herein by reference. Please click here to view that policy.

7. Other Items - All other items must be unopened and unused to be considered for a refund.

PROBLEMS OR ISSUES NOT ALREADY COVERED.

If you have any issues that have not been covered on this page, please contact us and we will get back to you in order to help you resolve the issue as soon as possible.

 

Elements of Empowerment Coaching Return Policy

Updated 7/19/19

 

In order for this Coaching program to be successful: Elements of Empowerment needs to invest in you, including hiring your Coach and providing your Coach the ongoing training she needs so you can succeed; your Coach needs to invest in you, including managing her schedule and turning away other opportunities to help you succeed; and You need to invest in you, including committing to seeing the Coaching program through for one year. Because we – Elements of Empowerment, your Coach, and You – are All In, except as set forth in the “Satisfaction Guaranteed” promise below there will be no refunds for any reason, even if you have paid for the entire year up front. If you decide to disengage from the Coaching program for any reason, you will remain liable for the entire amount, including monthly payments for the entire 12-month term.

 

Satisfaction Guarantee: the foregoing notwithstanding, if you participate in the Coaching for the entire twelve (12) months, and at the end you feel like it did not help you, or you did not get the results you want, we will refund the money you paid for the Coaching 100%. To be eligible for the Satisfaction Guarantee you must have submitted your Weekly Progress Report to your Coach at least 95% of the time (at least 50 of the 52 weeks of the year). You WILL NOT be eligible for the Satisfaction Guarantee if you disengage from the program and fail to follow it as instructed. 

 

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